What is your support timing?

Our support is available from Monday to Friday – 9 AM to 5 PM. ( GMT + 5:45 )

How can I login or register to WPDating?

You can go to the Support Menu -> Members Area. From there you can login to our members area or register for a new account.

Can I use your plugin for multiple websites?

According to the policy of our company, one license can be used for one website only. To use in multiple sites you need a Multi-Site License. The sites should be under your ownership.

Where can I use the plugin if I have purchased the multi-site license?
If you have purchased the multisite license, you are only eligible to use the plugin in sites owned by you. You will be able to use plugins in as many sites as you own but they should be under your ownership. Also, the multi-site license is not a WP multi-site enabled license. This plugin is supported in a single WordPress installation.

Where can I get the license key for my copy of plugin?

When you purchase the plugin or request for the new version from our updates page, you will be sent an email with the download link along with the license key for the plugin in the same email. If you do not find the email in your inbox, please check your spam/junk folder as well.

What are your terms of service?

You can find our terms of service in this link.

I am ready to purchase, what payment options do you offer?

We accept Paypal, Visa, Maestro, ideal (with targetpay.nl) as our payment options.

What is your refund policy?

Since our products are intangible in nature, all sales are final. It is very important that you go through the features and demo to make sure that this product is what you are looking for. The demo and the product you are buying are same.

We are ready to refund the full payment made if our mentioned feature does not work for your site or in case if we are unable to resolve the issue encountered with our plugin. You can claim your refund within 10 days from the purchase date.
 *Please make sure you must have submitted the plugin issue to our technical team to claim a refund. In case, if you have not submitted a ticket regarding issue you encounter with the plugin, we will not be able to process your refund request.*

What if I find a bug in the plugin?

If there is a system bug we will fix that and release as a new version. You should report it to our support team by sending a detailed description of the site issue to contact@wpdating.com , or by sending it through the customer support ticket and we will provide you with a quick solution.

However, not every error or feature malfunction appears to be a system bug. Sometimes that appears to be due to incorrect admin panel settings.

We recommend you to look through the Admin Panel manual, and browse the documentation and tutorials, before concluding that the error you faced is really a system bug.

What browsers does Dating Plugin support?

The browsers supported by Dating plugins are: Internet explorer, Microsoft Edge, Firefox, Google Chrome and Safari.

Does WP Dating Plugin support BuddyPress?

No, the WP Dating plugin does not support BuddyPress. The WPDating plugin has its own userbase so it is not compatible with the BuddyPress.

Does the plugin support WordPress Multi-site network

No, the WPDating plugin does not support Multi-site network feature. You cannot create multiple websites from a single WordPress installation for WPDating plugin.

Does the plugin support multi languages

Yes, now you can connect with your global audience in their native languages. We have now integrated the translate plugin which helps you to translate the site using po files with SEO friendly links. Languages are translated based on Google Translate.

Does the Dating Plugin include RTL support and WPML compatibility? 

Currently, the plugin does not support RTL and WPML. We are testing the compatibility of the RTL and WPML with our WP Dating Plugin. We will soon try to integrate the RTL and WPML with our plugin.

Does the Dating Plugin offer Video Chat option to the members?

We have made our plugin compatible with CometChat Service, you can purchase the CometChat Service from CometChat Store and install it for video chat option. However, please note that you will need the CometChat add-on worth $19 from our Add-on Store.

About Comet Chat Add-On for WPDating:

To integrate the video chat & text chat option, we have made comet chat add-on for WPDating available. To integrate this add-on you will need to purchase the service from Comet Chat site and you will need to purchase the add-on for WPDating from WPDating site. For any support related to comet chat, you will need to contact Comet Chat Support as we will not be able to provide support for that and such.

Which package do I purchase if I want the WP Dating Theme and the Dating Plugin? 

Among our plugin packages, our latest additions are the WordPress Dating Plugin Standard Value Add Pack and the Platinum Multi-license Package. If you want the plugin and WP Dating Theme only, you can purchase the Standard Value Add Pack or if you purchase the Platinum Multi-license Package, you will get the WP Dating Theme with the WordPress Dating Plugin Complete Package.

When should I purchase the Mobile Apps Source Code?

These source codes are the same that we have used to upload apps to Apple and Google Play Store. If you want to customize the functionality of the apps and resubmit your own unique apps to the stores then you can purchase the Mobile Apps Source Codes. If you are not a developer, you will need the help of one to make customizations in the mobile apps. These apps are developed using PhoneGap technology so your developer needs to be familiar with this technology.

Why choose the Apps personalization package?

Apps Personalisation: With the purchase of this service worth $799 we will add the app to the respective app store with your own site’s name and logo. Your user can search the app under your site name and download the app from the respective store and use their login credentials they can enjoy the app feature. The user does not need to enter your site URL in the app.
After the first year, we charge $99 per year. 5 weeks’ time required to deliver the apps after you send us the requirements.

How long does it take to deliver the apps if I purchase Dating Apps Personalization Services?

It mostly takes us 15 days to deliver the Android apps but the iOS apps may require from 5 weeks to more than 30 days as the Apple Store is known to change/improvise their policies regarding the apps frequently.

Do you help to submit my apps to the App stores?
Yes! We’ll need your account details to sign up for developer accounts at Apple App Store and Google Play and we’ll do all the work for you.

Do you guarantee my apps will be accepted by the App Stores?
Apple and Google are constantly tightening their regulations towards the original content in their stores. If Apple or Google decide that your app is not unique or original enough, or they have too many similar themed apps in their stores, they will reject your app.
We do provide guarantee for the tinder clone native app to get approved by the App stores.

What happens if my app is rejected by either or both of the App Stores?
We will do our best to appeal the decision until your apps are accepted, or we receive a definite unappealable rejection. For the tinder clone app, we will introduce significant changes to the app code, design, and features.

Which devices can be used with the WPDating mobile apps?
WPDating Mobile Apps are developed exclusively for use with iOS and Android devices. Operation on other devices, including tablets, is not guaranteed.

How do I download the plugin and premium themes?

If you have purchased the dating plugin, you can go to the Support Menu -> Member Area. From there you can Download plugin, premium themes and have access to support forum.

Why cannot I access the support forum?

Recently we have discontinued the support forum posting and we now provide support through support tickets.

What is the difference between WordPress Dating Plugin and WP Dating Theme?

Plugin basically provides works on and provides the functional aspect and the themes are mostly for the appearance enhancement. But in some cases, the plugin also provides for the looks of your site, like the way you use template1 or template2 in WordPress Dating Plugin. At times, themes may also add to the functionality of the plugin.
The WP Dating Theme enhances the functionality of the plugin along with improving the looks of the website. That means WP Dating theme requires WP Dating plugin to work.  Please compare these 4 sites that are using the WordPress Dating Plugin:
premium.wpdating.com -> It is using WordPress Dating Plugin with WP Dating Theme 
lavishdate.wpdating.com -> This site uses premium Lavish Date Theme and WPDating Plugin.
lovematch.wpdating.com -> This site uses premium LoveMatch Theme and WPDating Plugin.
datingclub.wpdating.com -> This site uses premium LoveMatch Theme and WPDating Plugin.

(All of the 4 themes are specifically developed to be used with and enhance the features of the plugin.)

Please note that to activate all of the above 4 premium themes, you will need to activate the WPDating Plugin first.

Is Plugin Installation, Setup and Testing provided by WPDating?

If you have purchased or are thinking about purchasing Dating Plugin Packages and you want us to install, do the initial setup and testing of the plugin on your site then we can do it for you.

Most people won’t need this service as every plugin we sell comes with plenty of documentation but sometimes people just want us to install it for them.

If this sounds like you then here is what we offer: Plugin Installation – We will upload and install the plugin on your server when you provide us with the access details. For this, we have provided the Installation Service Add-on.

Do WPDating Support Team provide custom services?

No, the WPDating Support Team will not assist for your custom requirement. You will need to customize the plugin as per your requirement with the help of your developer. Custom work such as any feature addition which is not in the plugin, theme design modification, making your own theme compatible, and so on will not be included in WPDating plugin support.

What are the requirements of WPDating Plugin Installation?

We recommend you to have a VPS server with unlimited number of files upload as in time you will have a huge user base. Also, we recommend you to use Apache server. After the purchase of the plugin, you can access documentation where you will find how to use and install the plugin.

Which package includes the Dating App?

VIP + APPS package includes the General WP Dating App, which will be under the WP Dating name. Your user can download the app from Google Play store and use PWA for iOS devices and can use their login credentials to sync with your site.

What are 500/1,000 Dating Profiles and Profiles Installation Service?

The 500 and 1,000 profiles are the randomly generated dummy dating profiles that help to kickstart your site, the messages received by those dummy users can be replied from the admin panel.

The objective of using these profiles to pre-fill your site is to attract new members to your dating site as your site looks busy. The Profiles installation service includes the setup of these profiles in your site.

Can I get only 250 profiles as I do not want all of the 500/1,000 profiles?

As the profiles are a single bundle, we will not be able to break them down and provide you only a few profiles or profiles specific to gender,  location, or such. However, after the purchase of the 500/1,000 profiles, if you want, you can manually delete the unwanted profiles from the plugin admin section.

I have purchased the Installation Service, why are the profiles not installed in my site?

With the Installation Service add-0n, we provide the installation of the plugin in your site to make it like our demo sites. We do not install the 500/1,000 profiles on your site with this add-on. If you have purchased the dating plugin and the WP Dating Theme, we will install the plugin with the WP Dating Theme if you purchase the Installation service.

I have purchased the WP Dating Theme only, can you install it if I purchase the Installation Service?

As the WP Dating Theme is specifically developed to be installed with the dating plugin, we cannot install this theme only on your site. If you want us to install the WP Dating Theme, you need to have purchased the Dating Plugin and the Installation Service.

Plugin Configuration

We can do the basic configuration and setup of the plugin.

* Please note that this does not include any 3rd party integration.

Plugin Customization

We do not offer the plugin customization services as we are continually working to improve the plugin and release new free versions for our customers. If you customize the plugin and need our support for the smooth functioning of the plugin, we may not be able to provide you the required support. This is because we won’t know what files you or your developer have customized.

Plugin Testing

Perform some basic testing to make sure the plugin is working fine on your server (eg. do a test transaction if installing the WP eStore plugin).

For more service regarding plugin installation and add-ons, please visit here.